Salesforce Business Analyst

6 days ago


Singapore VISEO ASIA PTE. LTD. Full time

Responsibilities
Analysing Information:
Dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success.
Elicitation:
Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyse what teams to work with, what should be the process, and other things.
Documentation On Requirements:
Salesforce BAs are required to document every input, action, outcome exchanged between the team, departments so that stakeholders could look into it.
Communicating:
Salesforce BAs role is to act as a bridge and thus involves a lot of verbal & non-verbal communication between teams, departments & stakeholders to ensure the right processes, actions are put forward, and the inputs are aligned with the desired outputs.
Planning & Implementing best Solutions:
The Job of Business analysts is to plan & implement effective actions & solutions that meet the end goals desired by the business stakeholders.
Testing :
Test and measure the implemented solutions to track down the progress, and build training materials, holding the feedback & elicitation questions for the record.
Profile
Minimum Bachelors' degree in Technology or Computer Science
Minimum Masters Degree in Business or Management
3+ years Salesforce.com consulting/implementation experience
5+ experience in Salesforce Business Analyst role
Salesforce Certified for Administrator or cloud certificates
Significant enterprise level project management experience (SOWs, contract management, risk management, staffing)
Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
Strong written and verbal communication skills, executive level presence and experience in facilitation
Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives
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