Project Manager/ Service Delivery Manager

3 days ago

Singapore Singtel Group Full time

Select how often (in days) to receive an alert: Project Manager/ Service Delivery Manager (Applications)NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. The Project Manager / Service Delivery Manager (Applications)is responsible for the managing and implementing of medium to large scale IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements What will you do?Project Delivery Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organisation Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality Manage the scope definition and change control mechanism Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Project Director (PD)/Service Delivery Director (SDD)Manage integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc. Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget. Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework and system failures Define project resources, performance reviews and post implementation evaluations Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation Manage contracts and subcontractors Negotiate with customers on change request effort, schedules and prioritize changes based on business needs Clear and open communication with customers on project issues or clarifications Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the

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