Integration Support Specialist

2 weeks ago

Singapore Coda Full time

Overview
As an Integration Support Specialist, you'll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You'll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.
Responsibilities
Merchant Integration Support (Payin & Payout) -
Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
Technical Troubleshooting -
Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Issue Tracking & Escalation -
Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Go-Live Coordination -
Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
Early Launch Monitoring -
Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or

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