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Integration Support Specialist

2 weeks ago

Singapore Coda Full time $104,000 - $130,878 per year
As an Integration Support Specialist, you'll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You'll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills. Responsibilities Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products. Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries. Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary. Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion. Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures. Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies. Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency. Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers. Requirements Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience Familiarity with API integration concepts (REST preferred) Hands-on experience with tools like Postman, SQL, or basic scripting is a plus Strong problem-solving and communication skills Native Mandarin speaker and fluent in English A willingness to learn and grow in a fast-paced technical environment