Integration Support Specialist

4 weeks ago

Singapore Coda Full time
Overview

As an Integration Support Specialist, you'll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You'll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.


Responsibilities
  • Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
  • Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
  • Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
  • Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
  • Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
  • Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
  • Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
  • Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • Familiarity with API integration concepts (REST preferred)
  • Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
  • Strong problem-solving and communication skills
  • Native Mandarin speaker and fluent in English
  • A willingness to learn and grow in a fast-paced technical environment
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