Guest experience coordinator food
3 days ago
Working hour: Mon to Fri (8am to 6pm)Working location: MBFC (Downtown / Raffles Place MRT)Salary range: $2,400 - $2,800 Duties and Responsibilities Provide a “best in class” service to all clients. Always maintain and inspect all conference rooms and pantries in good and clean condition. Ensure all amenities in the conference rooms are well stocked and organized at all times. Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments. Escorts clients and visitors to the meeting rooms. Facilitate the ordering process and service for beverages required during meetings and corporate occasions. Ensure pantry is well stocked and consistently ensure provisions are refilled accordingly. Ensure conference room readiness, catering order preparations are in order, arrange beverages for functions and events as instructed. Washing up and clean pantries before closing procedures or whenever necessary. Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency. Report to supervisor or manager for any user or client feedback. Liaise with vendors to carry out equipment maintenance, catering orders and pantry orders. Promptly respond to telephone calls in a friendly & professional manner. Prepare stock inventory report and servicing report for management’s review. Complete all duties during the shift & ensure a concise handover is conducted. Workplace Etiquette Championing flexible working and provide support to clients and guests on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment, pantries etc.Ensure the building and relevant equipment / technology is in perfect working order.Spatial awareness: support the Workspace Experience Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues. Key Performance Measures Compliance with service standards and delivery as detailed in the contract. Compliance with the Environmental, Health and Safety responsibilities. High Customer Satisfaction rating as measured in regular surveys. Adherence to and maintain food handling standards and food safety plan. Compliance with Best Practice documentation. Experience and Requirements At least 2-3 years’ experience in Hospitality, F&B or Customer Experience discipline.Food Hygiene Certification preferred.Degree in hospitality or related field is preferred but not required. Contact Information: Whats App: +65 9642 0989 (Han) Email: Chaw Chiaw Han, Reg No: R22106723The Supreme HR Advisory Pte Ltd, EA No: 14c7279 #J-18808-Ljbffr
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Guest experience manager
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Guest Experience Coordinator
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