Shared service executive
3 weeks ago
Job Scope:
Responsible to drive performance and service quality in the call centres through call and email audits, as well as from customers’ feedback
Identify any processes that have the potential to be improved and automated by harnessing technology
Ensure proper and systematic documentation of call centre work processes
Responsible to develop Robotic Process Automation (RPA) to automate call centre work processes
Responsible to drive the usage of Customer Relationship Management system
Participate in department workshop and events
Job Requirements:
A recognized Bachelor’s degree, preferably in computer science or related fields
Experience in automation tools such as Blue Prism and Ui Path would be advantageous
Passionate in boosting efficiency through streamlining and automating work processes to drive productivity
Good organization, interpersonal and communication skills
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.
We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.#J-18808-Ljbffr
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