Manager, Service Quality Contact Center

Overview Manager, Service Quality Contact Center – United Overseas

Job SummaryContact Center Service Quality ManagerAs a Contact Center Service Quality Manager, you will play a crucial role in ensuring that our contact center team delivers exceptional service quality. Your primary responsibility will be to develop and implement strategies to improve customer satisfaction.Key Responsibilities:Develop and execute plans to...

Zenth Infotech (S) is a Tech Recruitment firm with 16 years of service locally, supporting our clients for their requirmeents on ICT Consultants, be it on contract or permanent basis. Currently, we are looking out for a proficient consultant whom are good in promotiing productiviy in a Contact Center. As a **Quality Assurance Service Consultant, you...

**JOB TITLE: Customer Service Consultant - Contact Center** **Responsibilities**: - Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Ensure communication with customers and clients with clear and relevant information - Manage customers or client’s feedback and complaints in a...

Zenith infotech (S) is a Tech Recrutiment frim with 27 years of history. We support our clients from various government agenceis as well as corporates. Currently, one of our clients are looking out for **Contact Center Manager, 12 months contract **to stat with. **Requirements**: - Provide leadership and regular coaching to Team Leaders and Agents. -...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...

The job location can be either Singapore, Australia, Japan, or Korea. **Responsibilities**: - Lead discovery and requirements sessions to identify customers' business, functional, and technological requirements and deliver solutions to meet those requirements - Work with customers to help them understand all the possible solutions Zoom Contact Center can...

**Position Summary** The role of Manager Network & CC (Contact Center) Solutions is ownership, management and delivery of network infrastructure requests throughout their lifecycle with particular focus on Voice and Contact Center. The scope may cover all aspects of Voice and Data networking including traditional Data requests, UCC, IPT, Contact Centers,...

Job Title: Contact Center RepresentativeOur hotel is seeking a skilled Contact Center Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls, assisting guests with inquiries, processing requests, transferring calls efficiently, ensuring accurate message taking, and providing exceptional service to...