Service Quality Contact Center Leader

3 days ago

Singapore beBeeCustomerCentric Full time $80,000 - $120,000
Job Summary

Contact Center Service Quality Manager



As a Contact Center Service Quality Manager, you will play a crucial role in ensuring that our contact center team delivers exceptional service quality. Your primary responsibility will be to develop and implement strategies to improve customer satisfaction.

Key Responsibilities:
  • Develop and execute plans to enhance customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to resolve customer complaints efficiently.
  • Provide coaching and training to contact center agents on service quality best practices.
  • Conduct regular audits to ensure compliance with company policies and procedures.


To succeed in this role, you should possess excellent leadership skills, strong analytical abilities, and a customer-centric mindset. You should also be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

Required Skills and Qualifications:

• Excellent leadership and communication skills

• Strong analytical and problem-solving abilities

• Customer-centric mindset and ability to drive customer satisfaction initiatives

• Ability to work effectively in a fast-paced environment and prioritize multiple tasks

Benefits of Working with Us:

• Opportunity to make a meaningful impact in the customer experience space

• Collaborative and dynamic work environment

Others:

If you are a results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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