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Customer Service Consultant

2 weeks ago

Singapore MHC MEDICAL NETWORK PTE. LTD. Full time

**JOB TITLE: Customer Service Consultant - Contact Center**

**Responsibilities**:

- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference

**Job Requirements**:

- ITE, Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Working Hours: 5 days workweek, 9.00am to 6.00pm