Analytics & Real-Time Monitoring Officer - Workforce Management (Banking Sector Client - Contac[...]
2 weeks ago
Banking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - | EA License No. 24C2333 EA Personnel No. R )Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)Or otherwise advised by the Client You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey. Major responsibilities include: Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level. Monitor call centre agent call time and call metrics Attendance tracking and incident reporting. Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities. Corporate with department heads with other duties. Requirements: Diploma and above Fast on action and work unrepentantly Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring Proficient in Microsoft Office (Word, Excel, Outlook)Able to work in shift including weekends and Public Holiday Work Force Management - Call Centre Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM. Staff forecasting and scheduling Time and attendance tracking Real-time team management/Calls monitoring (Customer Service) Business Reporting and analytics #J-18808-Ljbffr
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Singapore D L RESOURCES PTE LTD Full timeRoles & Responsibilities Banking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - | EA License No. 24C2333 EA Personnel No. R ) Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week...
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Singapore D L Resources Pte Ltd Full time $40,000 - $80,000 per yearBanking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters(Law Bing Yee - | EA License No. 24C2333 EA Personnel No. R Work Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing:5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working...
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Workforce Management
5 days ago
Singapore D L RESOURCES PTE LTD Full time**Work Location**: Must be okay with Both Alexandra and Maple Tree Business Centre **Shift Timing**: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or...
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Workforce Performance Monitoring
2 weeks ago
Singapore GOCODE GEEK PTE. LTD. Full timeJob Summary We are seeking a detail-oriented and analytical professional to monitor, analyze, and enhance workforce performance and engagement. This role involves leveraging surveillance systems and project management data to assess employee productivity, generate actionable insights, and recommend measures to improve engagement and efficiency. The ideal...
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Workforce Performance Monitoring
2 weeks ago
Singapore GoCode Pte Ltd Full timeOverview We are seeking a detail-oriented and analytical professional to monitor, analyze, and enhance workforce performance and engagement. This role involves leveraging surveillance systems and project management data to assess employee productivity, generate actionable insights, and recommend measures to improve engagement and efficiency. The ideal...
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Apac Amp Inventory Data Analyst
5 days ago
Singapore PFIZER ASIA MANUFACTURING PTE. LTD. Full timeResponsible for leading AMP APAC initiatives to optimize FG planning and inventories and prevent obsolescence and slow-moving inventory in APAC. Working very closely with the AMP Team Leads and AMP planners the role is responsible for setting up a process enabling, Markets, AMP APAC, and GSC Regional Team to identify and proactively address early network...
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Project Manager
2 weeks ago
Singapore Currie & Brown Full timeCurrie & Brown is seeking a Project Manager with proven experience in corporate real estate and banking environments to join our expanding team. The successful candidate will lead and deliver fit‐out, refurbishment, and development projects for major financial institutions and corporate clients, ensuring projects are completed on time, within budget, and...
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Workforce Performance Monitoring
2 weeks ago
Singapore GOCODE GEEK PTE. LTD. Full time $40,000 - $80,000 per yearJob SummaryWe are seeking a detail-oriented and analytical professional to monitor, analyze, and enhance workforce performance and engagement. This role involves leveraging surveillance systems and project management data to assess employee productivity, generate actionable insights, and recommend measures to improve engagement and efficiency. The ideal...
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Senior Executive
2 weeks ago
Singapore Majlis Ugama Islam Singapura Full time**What the role is** - [What is the role] You will be responsible for HR sector workforce policies, frameworks and approaches. [What will you be working on] The responsibilities include the following: - Review of various HR sector workforce policies, frameworks and approaches, taking into consideration various internal and external demands as well as...
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Manager, Sector Workforce Development
5 days ago
Singapore MUI Majlis Ugama Islam Singapura Full time[What is the role] You will be responsible for HR sector workforce policies, frameworks and approaches. [What will you be working on] - Formulate/ Review, translate, and implement various existing HR policies that are staff-centric, in compliance to relevant regulations and industry best practices, and adapting these to suit the evolving organisational...