Analytics & Real-Time Monitoring Officer - Workforce Management (Banking Sector Client - Contact Centre Operations)

Roles & Responsibilities Banking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - ‪ ‬ | EA License No. 24C2333 EA Personnel No. R ) Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week...

Banking Sector Client - Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - | EA License No. 24C2333 EA Personnel No. R )Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working...

**Work Location**: Must be okay with Both Alexandra and Maple Tree Business Centre **Shift Timing**: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or...

**JOB IDENTIFICATION**: Position Title : WORKFORCE MANAGEMENT EXECUTIVE ASSITANT **ORGANIZATIONAL RELATIONSHIP**: Reporting To : Service Excellence & Learning Development Manager Immediate Supervisor : Service Excellence & Learning Development Manager **NATURE / WORK ENVIRONMENT**: General office environment. **JOB OBJECTIVE / PURPOSE**: To reviews the...

Roles & Responsibilities Work Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per week 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend,...

We are looking for a Contact Centre Manager to oversee daily operations, drive team performance, ensure service excellence, and lead continuous improvement across all processes and services. Job Responsibilities Lead day-to-day operations to ensure all service level targets are consistently met Proactively manage operational and resource matters, such as...

As a core team member of the department, you take on one of the most strategic and critical functions of developing and ensuring global operational resilience. To support this business objective, you will be responsible for performing reviews and analyses on customer contact volumes to develop global capacity forecast plans to meet service level targets with...

Overview We are seeking a detail-oriented and analytical professional to monitor, analyze, and enhance workforce performance and engagement. This role involves leveraging surveillance systems and project management data to assess employee productivity, generate actionable insights, and recommend measures to improve engagement and efficiency. The ideal...

Job Summary We are seeking a detail-oriented and analytical professional to monitor, analyze, and enhance workforce performance and engagement. This role involves leveraging surveillance systems and project management data to assess employee productivity, generate actionable insights, and recommend measures to improve engagement and efficiency. The ideal...

[What is the role] You will be responsible for HR sector workforce policies, frameworks and approaches. [What will you be working on] - Formulate/ Review, translate, and implement various existing HR policies that are staff-centric, in compliance to relevant regulations and industry best practices, and adapting these to suit the evolving organisational...