Application Support Manager

Direct message the job poster from BOC Aviation

Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following:

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
• Managing enhancement and change request and ensuring internal processes are followed.
• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
• Gathering feedback from users and stakeholders to continuously improve applications and services.
• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
• Improving business efficiencies through the introduction of automation and value engineering.
• Supporting projects and activities led by Project team as subject matter expert.
• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.

Job Requirements:

• Bachelor's degree or higher in Information Technology, computer science, or related field.
• Minimum seven to 15 years' experience in IT applications support role preferably with at least five years’ experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong analytical and creative problem-solving skills.
• Organised and detail oriented with the ability to manage multiple tasks.
• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
• Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Airlines and Aviation

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