Salesforce Application Support, Manager

2 weeks ago

Singapore JonDavidson Pte Ltd Full time
Overview

Salesforce Application Support, Manager (Education Cloud, Apex) for a new digital learner management platform integrated with CRM. The platform is built on Salesforce Education Cloud and is developed to integrate learner management operations. The role ensures the smooth operation, maintenance, and enhancement of the Salesforce ecosystem to meet organizational objectives. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and a proven track record in application support.

Responsibilities
  • Application support and maintenance, incident and problem management to ensure smooth operation of the Salesforce platform.
  • Manage day-to-day operations and support for the Salesforce platform, ensuring high availability, performance, and reliability.
  • Monitor and resolve system issues, errors, and performance bottlenecks. Ensure compliance with SLAs for issue resolution and system uptime.
  • Lead investigation and resolution of incidents and recurring problems, implementing preventive measures to mitigate future occurrences.
  • Act as the escalation point for critical issues and liaise with stakeholders to ensure timely resolution.
  • Communicate effectively with technical and non-technical audiences to provide updates on system status and support activities.
  • Ensure adherence to IT governance policies, security standards, and data protection regulations.
Requirements
  • Degree in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
  • At least 5 years of experience in application support, with a minimum of 2-4 years specifically managing Salesforce platforms.
  • Strong understanding of Salesforce architecture, administration, and customization.
  • Proficiency with Salesforce tools such as Service Cloud, Sales Cloud, or Marketing Cloud. Knowledge of Apex, Visualforce, Lightning components, and integration frameworks is a plus.
  • Strong analytical and troubleshooting skills with a proactive approach to issue resolution.
  • Strong team player who is proactive, quality-conscious, and results-oriented.

Interested candidates are invited to submit their MS Word formatted CV with current and expected salary remuneration.

By submitting any application or resume, you agree to disclosing your personal information to prospective employers for their consideration. We regret to inform that only shortlisted applicants will be notified.

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