Guest Relation Executive
1 week ago
JOB SUMMARY: The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence. WHAT YOU WILL BE DOING: Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets. Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience. Address guests' needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience. Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation. Monitor guests' satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience. Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings. Recognize repeat guests and take note of their preferences to create a personalized service experience. Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations. Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery. Coordinate special requests such as dietary restrictions, celebrations, or VIP services. Relay any guest feedback to the management team for continuous improvement in service delivery. Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff. Ensure that all dining areas are clean, well‐organized, and prepared for guests. Assist with reservations, guest seating, and managing table assignments, especially during peak service times. Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times. Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions. Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience. YOUR EXPERIENCE AND SKILLS INCLUDE: Excellent verbal communication skills i A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs. Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction. Meticulous attention to detail, particularly in ensuring guests' preferences and special requests are properly noted and followed. Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service. At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations. Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests. Ability to manage multiple tasks and priorities in a busy environment while ensuring top‐notch guest service. Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry. #J-18808-Ljbffr
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Guest Relations Executive
6 days ago
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Guest Relations Executive
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Singapore SHISEN HANTEN Full timeCOMPANY DESCRIPTION A popular eatery in Japan since the late 1950s and now making its debut to Singapore, Michelin Starred Shisen Hanten spreads the love of traditional Szechwan cuisine smack dab in the middle of Orchard Road. It is also the only 2-Michelin Starred Chinese restaurant in Singapore, for 4 consecutive years. Helmed by Chef Chen Kentaro, and...
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Guest Relation Executive
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Guest Relations Executive
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Singapore Peoplebank Full time**Guest Relations Executive (Permanent)** Shift Work, working on weekends and PH required Location: Central - Handle guest check-in including the processing of their reservations and rooming at the unit level. - Handle all guest requests during their stay. - Handle all front desk cashiering duties. - Handle all leasing activities including the conduct of...
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Guest Relations Executive
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Singapore MIZUKI F & B PTE. LTD. Full timeJob Description: We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives! **Responsibilities**: Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly Coordinate private events for large group reservations Ensure prompt and...
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Guest Relations Executive
3 days ago
Singapore MIZUKI F & B PTE. LTD. Full time**Job Description**: We are looking for outgoing and dynamic individual to join us as Guest Relations Executives! **Responsibilities**: Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly Coordinate private events for large group reservations Ensure prompt and polite...
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Guest Relations Executive
4 days ago
Singapore HOTEL NUVE PTE. LTD. Full time**1. JOB DESCRIPTION**: Job Title Guest Relations Executive **Job Description & Requirements**: **Job Summary** Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. **Duties and Responsibilities** - Performs check-ins and check-outs. - Ensure all reservations are entered...
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Guest Relations Executive
2 weeks ago
Singapore WOLFGANG'S STEAKHOUSE SINGAPORE PTE. LTD. Full timeWe are looking for outgoing and dynamic individual to join us as Guest Relations Executives! **Responsibilities**: Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly Coordinate private events for large group reservations Ensure prompt and polite service in greeting guests...
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Guest Relations Executive
6 days ago
Singapore TWS PTE. LTD. Full timeTSH Corporation Limited specializes in offering and distributing the epitome of premium whiskies, cocktails, and spirits. Our portfolio includes eight unique concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Whisky Store, and Whisky Journey. **JOB...
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Guest Relations Executive
2 weeks ago
Singapore THE OTHER ROOF PTE. LTD. Full timeTSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering five concepts. Quaich Bar (2 outlets) and Signature Reserve with whisky as...
