Guest Relations Executive

1 day ago

Singapore Peoplebank Full time

**Guest Relations Executive (Permanent)**
Shift Work, working on weekends and PH required
Location: Central
- Handle guest check-in including the processing of their reservations and rooming at the unit level.
- Handle all guest requests during their stay.
- Handle all front desk cashiering duties.
- Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
- Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
- Support sales and marketing by providing relevant information including customer feedback and sales leads.
- Manage the daily gymnasium, sauna, and Residents' Lounge operations.
- Manage individual portfolio assigned to maximize guest satisfaction.
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
- Contribute to receive guest feedback forms to meet 20% of all departures.
- Perform other ad-hoc duties as assigned.

Bexlyn Chiu R1985241 EA 08C5248

**EA Licence**: 08C5248

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