Guest Relations Executive

6 days ago

Singapore SHISEN HANTEN Full time

COMPANY DESCRIPTION

A popular eatery in Japan since the late 1950s and now making its debut to Singapore, Michelin Starred Shisen Hanten spreads the love of traditional Szechwan cuisine smack dab in the middle of Orchard Road. It is also the only 2-Michelin Starred Chinese restaurant in Singapore, for 4 consecutive years. Helmed by Chef Chen Kentaro, and decades of perfecting Szechwan techniques, the menu boasts a plethora of his signature dishes full of sour, sweet, salty, and aromatic flavours. Adorned with modern and classic Chinese artwork, Shisen Hanten sets the scene for an authentic dining experience, perfect for celebrations or business alike

DESIGNATION : Guest Relations Executive

RESPONSIBILITIES

**RESPONSIBILITIES**
- Warmly welcome guests to the restaurant and usher them to their dining table
- Assist guests in their baggage whenever possible
- Managing the condition of physical menus and ensuring menus are up-to-date with the correct information and prices
- Be aware of regular guests, and remembering their preferences
- Be aware of any VIPs dining in the restaurant
- Manage reservations and table allocation to maximize seating plan
- Always smile in all communications with guests, whether face-to-face, virtual or over the phone
- To gather feedback from guests about their experience and document for reporting purposes
- Any other duties as assigned by Management

QUALIFICATIONS

**REQUIREMENTS**
- Min GCE ‘O’ Level or equivalent preferred
- At least 2 years’ experience in guest relations, reservations management or similar customer service role
- Excellent, effective communication and interpersonal skills
- Well-versed in both English and Mandarin, to better assist guests
- Customer service drive with outstanding communication
- Keen listener with ability to address guest concerns and de-escalate issues
- Exhibits a positive and friendly demeanor in all guest interactions
- Detail oriented to document guest interactions and requirements accordingly
- Ability to multitask and be solution orientated

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