Hotel Guest Experience Specialist

1 week ago

Singapore beBeeConcierge Full time
Job Description
As a Concierge, you will be the face of our hospitality brand, responsible for delivering exceptional guest experiences. Your warm and professional demeanor will make our guests feel welcome and valued.
Key Responsibilities:
  • Welcome guests upon arrival with a smile and offer assistance and guidance as needed.
  • Provide personalized recommendations and insights into local attractions, dining options, entertainment venues, and cultural experiences.
  • Facilitate reservations and bookings for guests, including restaurants, transportation, tours, and special events, ensuring all requests are fulfilled promptly and accurately.
  • Maintain up-to-date knowledge of hotel amenities, services, and offerings to effectively communicate and promote them to guests.
  • Handle guest inquiries, concerns, and special requests with empathy, efficiency, and discretion, resolving issues promptly and to the guest's satisfaction.
  • Coordinate with other hotel departments to ensure seamless guest experiences, including Front Office, Group Reservations, Valet, Limousine, and Transportation.
  • Stay informed about current events, festivals, and activities in the local area and Resort World Sentosa to provide relevant recommendations and enhance the guest experience.
  • Maintain a neat and organized concierge desk area, including inventory management of brochures, maps, and promotional materials.
Requirements
We are looking for an individual who possesses the following skills and qualifications:
  • Minimum GCE 'O' Level or its equivalent.
  • Minimum 1 year's experience in customer service, preferably in the hospitality industry.
  • Good organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint.
  • Able to perform shift work, including weekends and public holidays.
  • A proactive and resourceful approach to problem-solving, with attention to details.
  • Knowledge of local attractions, landmarks, and cultural institutions is advantageous.
Benefits
This role offers a competitive salary, opportunities for career growth, and a dynamic work environment that values teamwork and innovation.
Others
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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