Team Lead, Customer Success

2 hours ago

Singapore Arta Finance Full time

About Arta At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user‐focused, elegant, bordering‐on‐magical technology. We are driven by the opportunity to apply deep tech to help people enjoy more successful financial lives. And we believe we can have fun doing it. If you're someone who has wondered whether your money is working as hard as you are, or if you've ever thought that there must be a better way to set and work toward your goals, we want to hear from you. We are looking for a seasoned Customer Success Lead to help continue building the function at Arta Finance. You'll be developing customer relationships, working with product, eng, marketing, and design colleagues to increase the value we deliver to customers, improving our business scalability, and playing an important role in our customer operations. As a company, we'll win when our customers win. You will play a leading role in making that happen. The ideal candidate will have management and leadership experience interacting directly with customers, scaling teams within a tech organization, excellent communication skills and a track record of removing barriers for customer adoption. You will help shape the long‐term strategy for the customer success organization while also helping to manage the day‐to‐day operations for the team. You are driven, curious and deeply passionate about ensuring our customers are successful with Arta Finance. What You Will Do Defining, strategizing, and executing on customer success goals, with a focus on reducing customer churn, driving customer value, and increasing customer retention and satisfaction Assisting in hiring, managing and supporting a team of strategic customer service personnel to ensure we are hitting our team and company targets Actively managing

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