Team Lead

1 week ago


Singapore Check Point Software Technologies Ltd. Full time

**Why Join Us?**:
**Cyberint**, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by **Check Point** and is looking for a **Customer Success Team Leader** to bolster our Customer Success team.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

**Key Responsibilities**:

- Manage a team of CSM's across the APAC
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
- Serve as the primary liaison for clientele across APAC, ensuring optimal satisfaction and value realization
- Champion customers' interests, influencing product direction and enhancements
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
- Spearhead internal process enhancements tailored to customer requirements
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

**Qualifications**:

- Minimum of 6 years in a customer-centric role within B2B sectors
- Comprehensive understanding of the cybersecurity landscape
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
- 2+ years of Team Leadership experience
- Bachelor's degree in Engineering or a relevant discipline
- Prior experience in account management and/or commercial roles
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)

LI-GU1



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