
Customer Service Lead
6 days ago
Customer Service Lead
As a key member of our team, the Customer Service Lead plays a pivotal role in maintaining exceptional customer satisfaction levels.
The ideal candidate will possess excellent interpersonal and communication skills, with the ability to remain calm under pressure and think critically in high-stress situations.
- Responsibilities:
- To maintain a professional, positive attitude at all times
- Provide top-notch customer support, encouraging customers to return
- Respond satisfactorily to customers' demands and queries with excellence
- Gather and retain valuable customer information
- Communicate and coordinate effectively with the team and management to ensure smooth operations
- Provide insightful feedback on the efficiency of operations and customer service processes
Qualifications & Requirements
- Diploma or Bachelor's Degree in relevant fields is preferred
- Must present themselves professionally and be well-groomed
- Excellent customer service and communication skills are essential
- Ability to stay calm in any situation is critical
- Possess digital literacy
- Prior experience in customer-facing roles is beneficial
This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
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