Customer Service Lead

19 hours ago

Singapore beBeeCustomer Full time $4,500 - $6,000
Job Title: Customer Service Lead

As a Customer Service Lead, you will oversee the day-to-day customer service operations and provide leadership to ensure compliance and service excellence.

  • Manage aftersales customer service processes.
  • Provide guidance, performance feedback, and support to team members.
  • Collaborate with internal departments to maintain effective customer support post-purchase.

Key Responsibilities:

  • Customer Satisfaction Management
  • Complaint Resolution
  • Service Excellence
  • Process Improvement


Requirements:
  • Minimum Diploma in Business, Communications, or a related field.
  • 3+ years of experience in customer service, aftersales support, or customer experience roles.
  • Proven track record of handling customer complaints and managing customer satisfaction programs.
  • Familiarity with Customer Experience Management platforms (e.g., CEM tools, CRM systems).


What We Offer:
  • Competitive compensation package.
  • Opportunity for career growth and professional development.
  • Collaborative and dynamic work environment.

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