Manager/Senior Manager, Service Delivery

3 days ago

Singapore National Council of Social Service (NCSS) Full time

Overview Oversee the development, implementation and growth of effective social services, data systems and initiatives that meet service users' needs efficiently across subsector(s). Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Responsibilities Oversee Service Strategy Implementation: Analyze landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps; Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps; Engage with internal and external stakeholders to ensure alignment with objectives; Drive collaborations to develop innovative solutions. Programme Management and Evaluation: Oversee assessments of funding proposals for new programmes; Partner with service providers to grow person-centred, resource-efficient solutions; Set and monitor output, outcome and impact indicators; Perform budgetary operations (e.g., funding computation, disbursements) for programmes; Manage performance evaluation and community funding allocation; Train and guide officers in programme implementation; Collate and produce reports for key stakeholders; Systems Management and Data Analysis: Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection; Work with government agencies to empower service users with information to find needed support; Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps; Manage operational policies, including grant design, eligibility and assessment criteria; Coordinate application and assessment phases, including conducting briefs and workshops; Manage funding disbursements, budget utilisation and proper accounting; Develop and maintain standard operating protocols, streamline processes and reduce administrative work. Support the Services Group and NCSS as and when required: Strong communication & interpersonal skills to work with multiple stakeholders; Able to work independently as well as collaboratively in a dynamic environment; Strong organisational skills with keen attention to details; Results-driven self-starter with proven ability to identify opportunities and drive projects to completion. Skills & Knowledge Relevant experience with social services, and/or with grant management. Knowledge of public service grant management and funding practices will be an added advantage We regret to inform that only shortlisted candidates will be notified. #J-18808-Ljbffr

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