Sales Support Specialist

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Who We Are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Sales Support Specialist.

About The Job

Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We're seeking a motivated individual with a passion for communications, a desire to deliver positive customer outcomes, and an interest in being part of a world-class sales organization. The Sales Support Specialist will focus on operational support for an Account Executive, acting as a key connector across various functions within the organization to assist with activities along the sales cycle.

Responsibilities

• Assist with Pricing and Deal workflows
  • Prepare Pricing and Deal Structure, master internal pricing tools
  • Create, amend, and execute Order Forms, engaging with client stakeholders to ensure accuracy
  • Develop quotes through CPQ workflows and convert them into customer-facing documents
• Oversee and maintain CRM records
  • Handle account data queries, account consolidation, SID movements
  • Update account, opportunity, contact, and lead data
• Act as an internal liaison
  • Coordinate requests and follow up on billing, legal, security, collections, and support tickets
  • Work with stakeholders to ensure smooth sales processes and accurate paperwork
• Provide customer support
  • Participate in customer calls with Account Executives
  • Explain and present related aspects of the sales process
• Support team success
  • Create and maintain trackers for cross-functional challenges
  • Collaborate with leadership to resolve issues

Qualifications

• 3+ years of sales, customer success, or account management experience
• Results-driven, detail-oriented, and collaborative mindset
• Understanding of enterprise organizational functions
• Ability to advocate for customers internally
• Excellent written and verbal communication skills
• Proficiency in spreadsheets, documents, and presentations
• Ability to prioritize and multitask
• Knowledge of CPaaS and telecom is a plus
• Bachelor's Degree or equivalent experience

Location

This role is remote and based in Singapore.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Benefits vary by location.

Our Culture

We value problem-solving, initiative, and innovation, embodied in our Twilio Magic values. We support community involvement through volunteering and donations.

If you're ready to unleash your potential and grow with us, apply now If not, explore other opportunities at Twilio.

Equal Opportunity Employer

Twilio does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We participate in E-Verify where required by law.