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Senior Trading Platform Manager

2 weeks ago

Singapore beBeeTrusted Full time

Job Overview

This role plays a key part in ensuring seamless trade execution, managing complex incidents, and leading platform enhancements. It involves mentoring team members, influencing global initiatives, and representing the function in high-level stakeholder discussions.

Key Responsibilities

  • Lead the operational management of trading platforms, ensuring high availability, performance, and data integrity.
  • Oversee client and trader onboarding, ensuring accurate setup of real-time data such as credit limits and entitlements.
  • Act as the primary escalation point for high-impact trade and platform issues, ensuring timely resolution and communication.

Incident & Problem Management

  • Drive incident response, root cause analysis, and trend identification for platform-related issues.
  • Ensure all incidents are logged in ServiceNow with complete documentation for compliance and audit purposes.
  • Promote a proactive monitoring culture to detect and resolve issues before they impact users.

Leadership & Team Development

  • Mentor and coach Senior and Junior Market Administrators, fostering a high-performance, collaborative team environment.
  • Lead cross-training initiatives and knowledge-sharing sessions to build team capability and resilience.
  • Maintain and enhance technical documentation, procedures, and training materials for global use.

Stakeholder & Client Engagement

  • Build strong relationships with internal stakeholders (trading desks, compliance, IT, product) and external clients (banks, brokers).
  • Represent the Market Administration function in regional and global forums, contributing to platform strategy and roadmap planning.
  • Act as a trusted advisor on platform capabilities, enhancements, and best practices.

Platform Enhancement & Change Management

  • Collaborate with Product Management and Technology teams to identify and implement workflow and system improvements.
  • Lead user acceptance testing (UAT) for new software releases, ensuring minimal disruption to trading operations.
  • Coordinate out-of-hours support for major releases, upgrades, and holiday coverage as required.

Risk & Compliance

  • Ensure full adherence to internal policies, operational risk controls, and regulatory requirements.
  • Escalate risk events promptly and contribute to risk assessments, scenario analysis, and control reviews.
  • Promote a culture of compliance, transparency, and ethical conduct.

The ideal candidate will have extensive experience in financial services, preferably in trading platform operations or front-office support. They should possess a proven ability to manage complex systems, lead teams, and resolve high-impact incidents.

A strong understanding of trading systems, FIX protocol, XML, and system log analysis is essential. Proficiency in system administration, data processing, and MS Office tools is also required. Familiarity with commodities markets and trade lifecycle processes is desirable.

Candidates should demonstrate excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels. A demonstrated ability to lead under pressure, manage competing priorities, and drive results in a fast-paced environment is essential.

The company values Client-Centricity , Innovation , Resilience , Collaboration , Ethics , and Effectiveness .