Customer Service Specialist

Location :SYD Duty Free
Posted on :20 August 2025

ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world's leading retailers and a renowned name in South Korea, known for bringing the best in luxury shopping to travellers worldwide. Operating across 17 locations in 6 countries and 11 airports, it is strategically positioned in some of the most coveted destinations, including Australia, Japan, South Korea, Singapore, Vietnam, and the USA. We showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more, offering an exciting shopping experience infused with Korean excellence.

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.

THE OPPORTUNITY

We are looking for a Customer Service Specialist to ensure Lotte Sydney is represented at the highest standard, with a strong focus on delivering exceptional personalised customer service. This dynamic, customer-focused role serves as a vital link between the retail operation and its diverse clientele, ensuring each customer's experience is seamless, enjoyable, and memorable.

You will work in a customer-centric environment with a friendly and diverse team.

YOUR DUTIES WILL INCLUDE:

Key KPIs – Budgeted Sales, GP Targets

• Deliver exceptional tailored customer service while actively engaging with clients and the sales team to maximise sales.
• Maintain high store standards, awareness of promotions, competitor activity, and provide actionable feedback to management.

Retail Operations

• Manage customer service, follow-ups, and operational tasks including concierge support, ensuring timely resolution and compliance with company policies.
• Uphold strict security, stock protection, and personal/team presentation standards while participating in meetings and trainings.

Training & Development

• Attend all compulsory and recommended brand trainings to maintain knowledge and skills.

Leadership & Culture

• Lead by example on the shop floor, promote a positive team culture, and escalate behavioural, disciplinary, or security issues.

ABOUT YOU

• Ability to speak fluent Mandarin (essential)
• Strong interpersonal skills, including verbal and written communication
• Knowledge/experience of international brands and diverse categories of products
• Must have tour group/Concierge experience

WHY JOIN LOTTE DUTY FREE

• Access to sales incentive program
• Uniform provided
• Employee assistance program and health initiatives
• Lotte new employee induction & safety leagues program
• Long-term career & professional development opportunities
• Recognition of service awards ($ gift cards)
• Safe, diverse & inclusive work environment with a supportive culture

DETAILS OF THE ROLE

• Location: Sydney Downtown Store - Market St.
• Part-Time position - 60 hours per fortnight
• 2-week rotating roster and availability to work a flexible schedule, including weekends and public holidays

To apply for this role, you must be at least 18 years old with full-time working rights in Australia.

Unfortunately, we are not able to accept Student Visa or Working Holiday Visa applications.

To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to complete Customs and Police Clearance processes.

Only shortlisted candidates will be contacted.

If this excites you, we want to meet you