Basic rm2800, english speaker customer services assistant @ jb

5 days ago


Singapore Reading Full time

Basic RM2800, ENGLISH speaker Customer Services
Salary Package: RM2100
+ KPI ALLOWANCE UP TO RM400
+ NIGHT SHIFT ALLOWANCE UP TO RM 300
EPF+SOCSO
12
ANNUAL LEAVE + 14
MEDICAL LEAVE is PROVIDED
1 month paid training
is provided
FREE
Shuttle service at some locations.
Location: NEAR Nusa Jaya
24 Hours rotational shift (9 Hours including 1 hour break)
6 Workdays and 1 Rotational Off day
including working on weekends and public holidays.
Requirements
Possess at least SPM and above.
Fresh graduates are welcome to apply.
Fluency
in reading
and writing in English
is a must.
Passionate about customer experience-related tasks.
Able to work in a fast-paced environment.
Strong ability to multitask, prioritize, and manage time effectively.
You are required to work on-site at Medini 7 Office
.
Available to start work on 12 March 2025
.
Responsibilities
Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
Keep current with any updates in service policies, operational procedures, and customer service best practices.
About Company
Our client
is a leading global provider of technology-enabled business process outsourcing solutions. The project
is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.
Ready to take the next step? We want to see your talent, submit your resume now.
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