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Customer service coordinator-mandarin speaker

1 week ago

Singapore Nityo Infotech Full time

Customer Service Coordinator - 4 open positions
Purpose of the position
The primary role of Customer Service Coordinator is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A Customer Service Coordinator will often answer customer phone calls and emails, responding to customer’s questions and concerns.
Key Tasks
Be the contact point between customer and warehouse operators (external and internal stakeholders) on shipments arrangement.
Promptly liaise with customers/suppliers’ inquiries via phone call or email on day-to-day operations.
Ensure all Inbound and Outbound documents & information are passed down to warehouse operators via email and/or all communication channels.
Ensure warehouse operators input data accurately and complete Warehouse Management System inventory transactions within the timeline and maintain stock accuracy.
Monitor/arrange daily Inbound and Outbound containers trucking with Customer.
Input data for monthly billing in Excel file.
Ensure office areas are well maintained.
Perform other job-related functions as required by superior.
Decision Making Authority
As directed by direct line manager.
Function / Market & Industry Knowledge / Business Acumen / Process working
Good understanding of Customer Service and Warehouse Operations.
Good interpersonal and communication skills.
Able to work well as part of a team.
Balanced and confident.
Applies experience and logic.
Ability to work accurately and methodically.
Ability to plan and organize work.
Performs well under pressure in a fast-paced environment.
Fast learner who can work independently with minimum supervision.
Educational Background / Work Experience
Candidate must possess at least O Level / Diploma in any field.
At least 2-3 years of working experience in logistics / 3 PL / Supply Chain is required for this position.
Proficient with computer functions, Microsoft Office, email, warehouse management system.
Language Skills
Ability to communicate well in English (written and spoken).
Computer Literacy
Ability to use MS Outlook for email communication. Proficient with computer functions, Microsoft Office, email, warehouse management system.
Seniority Level
Executive
Employment Type
Full-time
Job Function
Customer Service and Administrative
Industries
Transportation, Logistics, Supply Chain, and Warehousing
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