Technical Support

4 days ago


Singapore RAPSYS TECHNOLOGIES PTE LTD Full time

Overview

We're Hiring: Technical Support We are seeking a dedicated and knowledgeable Technical Support professional to provide exceptional customer service and technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate complex solutions in a clear and friendly manner.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: Technical Support

What You\'ll Do

  • Troubleshoot and resolve technical issues via phone, email, and chat
  • Document customer interactions and maintain detailed case records
  • Collaborate with development teams to escalate complex issues
  • Create and update technical documentation and knowledge base articles
  • Provide timely responses to customer inquiries and support tickets
  • Meet performance metrics for resolution time and customer satisfaction

What We\'re Looking For

  • Strong technical aptitude and problem-solving abilities
  • Excellent verbal and written communication skills
  • Experience with help desk software and ticketing systems
  • Customer-focused mindset with patience and empathy
  • Ability to work independently and manage multiple priorities
  • Basic knowledge of networking, software, and hardware concepts

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • IT Services and IT Consulting
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