Software Implementation Specialist

Software Implementation Specialist (Singapore, Onsite – 3 positions)

Working closely with customers on assigned projects as a Software Implementation Lead and ensureend-end project delivery . Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 4 years prior Development/Support experience in Telecommunication projects – Required
• Knowledge of Implementing Tetherfi Products – Preferred
• Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices
• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,
• Code deployment experience withWeb Application Servers viz.,Tomcat, Weblogic, Websphere
• Development experience with IVR development tools (Avaya Orchestration Designer) – Preferred
• Working experience with Avaya Experience Portal, MPP, AES, TSAPI – Preferred
• Deployment of applications onMicrosoft IIS
• Strong working and troubleshooting experience with DB systems likeOracle, MSSQL
• Support experience with windows servers
• Support experience in telecom projects given higher priority
• Strong understanding on programming languages viz, Java, C, C++ will be added advantage
• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication
• Document functional specification document and participate in requirement walk through sessions
• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly
• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents
• Completing various setup, configuration, and activation tasks
• Expediting resolution to clients
• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues
• Ability to adapt to changes and manage multiple projects
• Ability to communicate clearly (bothwritten and spoken ) with experienced IT peers or inexperienced customers
• Experience with common applications (Word, Excel, PowerPoint)
• Ability to establish credibility with clients based on industry, product, and technology knowledge
• Comfortable communicating and submitting reports to all levels of management
• Strong planning, organization, andreporting skills
• Proven emotional intelligence, reasoning and facilitation abilities

Industry trend highlighting blogs and associated researches

Our insights on customer
enagement platform