Software Implementation Specialist

Software Implementation Specialist | (Singapore – onsite – 3 positions) | (India/Sri Lanka – 1 position)
About the Job
Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery . Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.
Technical Skills and Experience Requirement
Minimum of 4 years prior
Development/Support experience in Telecommunication projects – Required
Knowledge of Implementing Tetherfi Products – Preferred
Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices
Development and/or implementation experience with .NET, C#, VB.NET, Webservices,
Code deployment experience with Web Application Servers viz.,Tomcat, Weblogic, Websphere
Development experience with IVR development tools (Avaya Orchestration Designer) – Preferred
Working experience with Avaya Experience Portal, MPP, AES, TSAPI – Preferred
Deployment of applications on Microsoft IIS
Strong working and troubleshooting experience with DB systems like Oracle, MSSQL
Support experience with windows servers
Support experience in telecom projects given higher priority
Strong understanding on programming languages viz, Java, C, C++ will be added advantage
Working experience on UNIX, LINUX systems will be added advantage
Specific Responsibilities (not limited to)
Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication
Document functional specification document and participate in requirement walk through sessions
Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly
Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents
Completing various setup, configuration, and activation tasks
Expediting resolution to clients
Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the
Soft Skills Requirement
Ability to identify, troubleshoot, educate and resolve issues
Ability to adapt to changes and manage multiple projects
Ability to communicate clearly (both written and spoken ) with experienced IT peers or inexperienced customers
Experience with common applications (Word, Excel, PowerPoint)
Ability to establish credibility with clients based on industry, product, and technology knowledge
Comfortable communicating and submitting reports to all levels of management
Strong planning, organization, and reporting skills
Proven emotional intelligence, reasoning and facilitation abilities
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