Onboarding and Implementation Specialist
2 weeks ago
Vouch is a travel-tech company helping hotels streamline operations and elevate guest experiences. From contactless check-in to task management and guest request handling, Vouch empowers properties to run more efficiently and deliver memorable stays. Trusted by leading global and local hotel chains and recognized with multiple industry awards, Vouch is a proven partner in hospitality's digital transformation.
At Vouch, our work culture is driven by these core values:
- Think Different . As a startup, we're always facing uphill or impossible tasks. The only way we can not just survive, but thrive, is to think different. How can we make the impossible possible? What do we need to change in our assumptions or processes to change the game?
- Aspire to be greater . It's not about being smarter, but about continually getting better. At Vouch, we iterate quickly, learn fast, and find ways to outdo ourselves everyday.
- You'll never walk alone . As a team, we support and respect each other's opinions. Our leaders will be in the trenches with you. We may not have all the answers, but we'll work together to find out.
We are seeking a detail-oriented Onboarding and Implementation Specialist to join our dynamic team. In this role, you will ensure every hotel we partner with launches our software smoothly and confidently. You will own the entire post-sales onboarding journey—from initial kickoff through configuration, training, and successful go-live—helping each property get the maximum value from our platform.
Key Responsibilities- Lead hotel onboarding projects from signed contract to successful go-live, serving as the primary contact for each property.
- Configure and tailor Vouch platform to match each hotel's operational workflows, integrations, and branding.
- Train hotel teams (onsite or remote) with clear documentation, live demos, and Q&A sessions to ensure confident adoption.
- Coordinate with internal teams—Sales, Product, Engineering, and Support—to deliver a seamless client experience and rapid issue resolution.
- Gather and relay feedback from hotel users to help refine product features and future implementations.
- Monitor early performance metrics post-launch and provide best-practice guidance to drive long-term success.
- 1-3 years experience in hotel operations/technology.
- Comfortable working with software platforms and well-versed with how hotel software works in hotel operations environment.
- Strong communication skills (written and spoken).
- Excellent organizational skills, with the ability to manage multiple hotel deployments at once.
- Empathetic, patient, and solutions-oriented, with a passion for hospitality and technology.
- Strong analytical skills for troubleshooting and optimizing software configurations.
If you're looking for a chance to make a dent in a whole new industry, are extraordinary and willing to participate and learn in a fast-growing startup, we're looking for you
-
Please note that by applying to this position, you hereby consent to the collection, use and/or disclosure of your personal data by Vouch SG Pte. Ltd. for assessing and evaluating your suitability for employment/appointment and for facilitating compliance with any laws, customs and regulations which may be applicable to us. Personal Data includes but not limited to personal particulars, contact details, education details etc. You agree that VOUCH SG PTE. LTD. shall be entitled to keep your personal data for as long as is appropriate for us to fulfill our legal obligations in accordance with applicable law. You can view our privacy policy
-
Onboarding and Implementation Specialist
5 days ago
Singapore VOUCH SG PTE. LTD. Full time**Company Description**: Vouch is a travel-tech company helping hotels streamline operations and elevate guest experiences. From contactless check-in to task management and guest request handling, Vouch empowers properties to run more efficiently and deliver memorable stays. Trusted by leading global and local hotel chains and recognized with multiple...
-
Client Onboarding Specialist
5 days ago
Singapore Newtone Consulting Full timePosted by - Guoyi Zhang- Director We are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation...
-
Client Onboarding Specialist
5 days ago
Singapore NEW TONE CONSULTING PTE. LTD. Full timeWe are looking for a detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for managing the end-to-end client onboarding process, ensuring a seamless and efficient experience for our clients. You will work closely with various internal teams to ensure all client documentation and regulatory requirements are...
-
Client Onboarding Specialist
5 days ago
Singapore Epergne Solutions Full timeEpergne Solutions is looking for a Client Onboarding Specialist **Role Purpose** We're looking for someone like that to: - Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentation. - Interface as a case manager to seamlessly...
-
Client Onboarding Specialist
5 days ago
Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full timeThis is a full-time, on-site for a Client Onboarding Specialist (Senior Associate) role that requires you to work collaboratively with both internal and external stakeholders to support the Sales team with the entire end-to-end client onboarding process. Broadly, the role includes performing client due diligence, obtaining and verifying client documentation,...
-
Client Onboarding Specialist
5 days ago
Singapore Rapsys Technologies Full timeRole Purpose Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentation. Interface as a case manager to seamlessly handle all the different steps for onboarding a client, handle all queries from the client/client adviser. Think...
-
Merchant Onboarding Specialist
7 days ago
Singapore Adyen Full time**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Client Onboarding Specialist
2 weeks ago
Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time**Client Onboarding specialist positions currently open** This is a role that requires you to work smartly alongside both machines and people to support the sales team with the entire end-to-end Client Onboarding activity. Broadly, the role includes standard client due diligence, enhanced client due diligence, client documentation, client background...
-
Partner Engagement Specialist
3 days ago
Singapore LIGHTNET (SINGAPORE) PTE. LTD. Full time**About the Company** Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We...
-
Sales Onboarding Specialist
2 weeks ago
Singapore PayPal, Inc. Full timeSales Onboarding Specialist **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a...
