Software Implementation Specialist

13 hours ago

Singapore TETHERFI PTE. LTD. Full time

**About the Job**:
**Technical Skills and Experience Requirement**
- Minimum of 4 years prior **Development/Support experience in Telecommunication projects -**Required
- Knowledge of Implementing Tetherfi Products - Preferred
- Development and/or implementation experience with projects using Core java, Servlets, JSP, MQ, Webservices
- Development and/or implementation experience with.NET, C#, VB.NET, Webservices,
- Code deployment experience with **Web Application Servers**viz.,Tomcat, Weblogic, Websphere
- Development experience with IVR development tools (Avaya Orchestration Designer) - Preferred
- Working experience with Avaya Experience Portal, MPP, AES, TSAPI - Preferred
- Strong working and troubleshooting experience with DB systems like **Oracle, MSSQL**:

- Support experience with windows servers
- Support experience in telecom projects given higher priority
- Strong understanding on programming languages viz, Java, C, C++ will be added advantage
- Working experience on UNIX, LINUX systems will be added advantage

**Specific Responsibilities (not limited to)**
- Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication
- Document functional specification document and participate in requirement walk through sessions
- Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly
- Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents
- Completing various setup, configuration, and activation tasks
- Expediting resolution to clients
- Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

**Soft Skills Requirement**
- Ability to identify, troubleshoot, educate and resolve issues
- Ability to adapt to changes and manage multiple projects
- Ability to communicate clearly (both **written and spoken**) with experienced IT peers or inexperienced customers
- Ability to establish credibility with clients based on industry, product, and technology knowledge
- Comfortable communicating and submitting reports to all levels of management
- Strong planning, organization, and **reporting skills**:

- Proven emotional intelligence, reasoning and facilitation abilities
- Good time management skill

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