Customer Service Executive

1 week ago

Singapore PEOPLE PROFILERS PTE. LTD. Full time

Overview
Industry: Freight Forwarding
MNC Environment
Permanent role (AWS Guaranteed + Variable Performance Bonus)
Responsibilities
Coordinate with destination and customer for shipping instruction
Booking of flights with procurement team.
Arrange shipments collection with customers and Traffic Team
Basic knowledge on cargo commodity as per IATA rules and regulation
Track and monitor shipments status and inform customer accordingly
Maintain good relationships with both internal and external stakeholders
Handle all customers' enquiries timely and effectively
Work closely with internal operations to meet customer’s requirements
Ensure compliance with customer’s Standard Operating Procedures
Ensure all data are updated correctly in system
Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
Monitors progress to achieve month end targets
Work with billing team to close off jobs and issue invoice
Take charge of supplier’s invoice disputes
Take lead in issue resolutions
Implement improvements to enhance service capability within the team
All other ad-hoc work instructions from Supervisor / Manager
Requirements
Minimum Diploma in Logistics / Supply Chain or equivalent
At least 3 - 4 years of experience in Airfreight and familiar with export process
Good understanding of Incoterms 2010
Self-discipline, initiative, responsible and independent in a fast-paced environment
A good team player with good interpersonal and communication skills
Flexible / Adaptive to changes
Meticulous to details
Job ID: X95YY33
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore
EA Licence Number: 02C4944
Registration Number: R
EA Personnel: Carlo Antonio Dela Cruz
People Profilers Pte Ltd ("People Profilers") has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd ("e2i"), to extend the support of hiring beyond e2i’s resources to broaden the reach of jobseekers.
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers’s PDPA and e2i’s PDPA (
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