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Customer Success Associate,

3 weeks ago

Singapore Smart City Kitchens Full time

Who we are

At Smart City Kitchens, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B operators to initiate and expand their culinary ventures, be it a restaurant or a flourishing food delivery enterprise, while simultaneously collaborating with enterprises to transform their restaurant businesses into more integral parts of everyday life through our innovative cloud kitchens model.

What you'll do

Provide new customers with a seamless onboarding experience. Understand client goals and provide tailored support toward their kitchens' go-live plan. Develop deep relationships with customers through regular, proactive check-in on their business health level and development plan. Serve as the primary point of contact for your accounts. Responsible for the inbound inquiries and work with internal stakeholders to provide answers and solutions. Manage escalations efficiently while maintaining a high level of customer satisfaction. Act as the customer's advocate internally. Surface issues to internal teams to ensure our customers' feedback is represented and solutions are prioritized. Ensure customers are paying their invoices on-time and engage proper stakeholders when late