
Customer Success Associate
2 weeks ago
**About SleekFlow**
Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing business workflows and processes. You will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you
As we aggressively expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow
**Role**
As a Customer Success Associate at SleekFlow, you will work closely with our SME customers. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.
At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.
**Junior - Mid Level**
**Prior Experience in SaaS/ Software Industry is preferred**
**Location: Singapore**
**Responsibilities**
As a Customer Success Associate, you’ll be the point-person responsible for a portfolio of our SME customers.
- Onboard customers and demonstrate our key value propositions
- Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
- Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
- Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
- Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
- Simultaneously manage multiple customers who are at different points on the customer lifecycle
- Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
- Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
- Build fundamental strategy and structure for upselling and retaining customers
- Look for upselling opportunities based on customers' needs
**Who You Are**
- You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
- You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
- You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
- You execute with excellence and have a deep track record of creating a significant impact for your customers
- You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
- You love building new things and coaching your team in Startup
**Preferred Skills**
- You have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
- You have a track record of delivering value to complex customers with large employee bases
**What We Offer**
- Attractive compensation package including a 13th-month salary
- Stock options in a rapidly growing startup
- A fun, diverse, and international team culture
- Comprehensive group medical insurance
- Examination & education allowance
- Paid birthday leave
- Flexible work-from-home policy
- “Work From Anywhere” scheme
- Rewarding continuous learning from experienced team leads
- Many more exciting perks and growth opportunities
-
Customer Success Associate
4 weeks ago
Singapore CXG Full timeCustomer Success Associate (Luxury Retail) Join to apply for the Customer Success Associate (Luxury Retail) role at CXG Customer Success Associate (Luxury Retail) 2 weeks ago Be among the first 25 applicants Join to apply for the Customer Success Associate (Luxury Retail) role at CXG Get AI-powered advice on this job and more exclusive features. We are...
-
Customer Success Associate
2 days ago
Singapore CXG Full timeCustomer Success Associate (Luxury Retail) Join to apply for the Customer Success Associate (Luxury Retail) role at CXG Customer Success Associate (Luxury Retail) 2 weeks ago Be among the first 25 applicants Join to apply for the Customer Success Associate (Luxury Retail) role at CXG Get AI-powered advice on this job and more exclusive features. ...
-
Customer Success Associate
6 days ago
Singapore Qualtrics Full timeThe Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...
-
Customer Success Associate
2 weeks ago
Singapore beBeeSuccess Full time $4,800 - $6,300Role OverviewOur organization seeks a Customer Success Associate to guarantee client satisfaction. This role requires collaboration with sales and support teams to provide seamless customer service via project management and scheduling.
-
Customer Success Associate
2 weeks ago
Singapore impress.ai Full timeAs a Customer Success Associate, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for success,...
-
Customer Success Associates
1 week ago
Singapore WECOOK CO-SHARE KITCHEN PTE. LTD. Full time**We're Hiring: Customer Service Associates!** Join our dynamic team in Pasir Ris, Tampines, and Bukit Panjang! We're looking for **dedicated Customer Success Associates**to coordinate food delivery orders, manage pickups, and ensure top-notch service. **About the Role**: ✔ Coordinate food delivery orders and place them in designated cabinets for...
-
Customer Success Associate
4 days ago
Singapore QSL TECHNOLOGIES PTE. LTD. Full time**The Challenge** Customer Success (CS) at Qualtrics partners with our customers to help them deliver better customer and employee experiences and to mature their Experience Management (XM) programs; and our Customer Success Associate (CSA) team provides invaluable support and partnership to the various CS teams as we seek to deliver on that mission and are...
-
Customer Success Associate
4 days ago
Singapore SLEEKFLOW TECHNOLOGIES (SINGAPORE) PTE. LTD. Full timeJoin a Series A tech startup backed by leading investors such as Alibaba and Tiger Global that is growing exponentially month after month! We provide equity options to every member of the team to grow with the company. If you think you're ready to take a bigger role, come join us! SleekFlow is a game-changing, all-in-one communication platform specialized...
-
Customer Success Associate
2 weeks ago
Singapore CXG Full timeWe are growing! We are currently looking to hire a **Customer Success Associate for our office in Singapore where you will be based.** **Who we are**: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are...
-
Customer Success Associate
2 weeks ago
Singapore CXG Full timeWe are growing We are currently looking to hire a Customer Success Associate for our office in Singapore where you will be based. Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over...