Application Support Manager

3 days ago


Singapore Nicoll Curtin Full time

We are seeking an experienced
AMS Lead
to manage Application Maintenance and Support (AMS) for multiple
Microsoft Dynamics 365 CRM
projects in the
banking domain . The role will ensure CRM systems remain stable, high-performing, and aligned with business needs, while leading onshore/offshore teams and driving continuous improvement.
Key Responsibilities
Lead AMS operations for Dynamics 365 CRM, ensuring incident, request, and change resolution within SLAs.
Oversee system stability, health checks, and capacity planning.
Act as primary contact for business/IT stakeholders, managing reviews and performance reporting.
Lead and mentor onsite/offshore teams; coordinate with vendors and partners.
Drive service improvements, automation, and minor enhancements/CRs.
Required Skills & Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field.
7+ years of IT experience, including
3+ years in AMS leadership .
Strong hands-on expertise in
Microsoft Dynamics 365 CRM (Sales, Customer Service) .
Experience in
banking/financial services
is required.
Strong knowledge of
ITIL and AMS best practices .
Proven experience managing CRM integrations with core banking and third-party systems.
Excellent communication, stakeholder management, and team leadership skills.
This is an initial 1-year FTC.
Seniority level : Mid-Senior level
Employment type : Contract
Job function : Information Technology
Industries : Staffing and Recruiting, Banking, and Investment Banking
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