Senior Customer Success Manager

Senior Customer Success Manager - Digital Experience Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. The Opportunity The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences. What You'll Do Accountable for Customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Network within accounts in order to achieve successful execution of client's strategy and roadmap. Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals. Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve. Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity. Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans. Be the voice of the customer internally at Adobe – sharing strategic use‐cases, process improvements, and asks back into the internal ecosystem. Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach. Qualifications Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys. Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners. Effective at leading executive C-level discussions and presentations. Bachelor's Degree required with preference for a Master's Degree or equivalent experience. Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value. Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor. Great problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems. Validated organizational, prioritization skills and an ability to work in a highly matrixed environment. Ability to travel up to 25% of the time. Diversity & Inclusion Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all. Apply Now Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All togetherWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call . #J-18808-Ljbffr