Head, ISTU, Immigration

4 days ago

Singapore HTX (Home Team Science & Technology Agency) Full time

Overview
Head, ISTU, Immigration & Checkpoints, Ops Systems Sustainment Centre role at HTX (Home Team Science & Technology Agency). The jobholder supports the Deputy Director (Border Security), Immigration & Checkpoints, by serving as the point of contact to coordinate with other teams, people manager and lead on all operations, project management and governance matters related to all systems located within the various checkpoints in ICA. This role facilitates seamless integrations of all ICT, non-ICT, B&I and Platform systems deployed at land, sea and air checkpoints.
What You Will Be Working On
Coordination within the ISTU team and other teams of C2 systems, Border Security and Identification.
Responsibilities
Oversight of all systems in the ICA Checkpoints. Primary point-of-contact to ICA for close coordination internally and externally with other teams to facilitate seamless integration of all ICT systems, non-ICT systems, B&I as well as platform systems deployed in the ICA Checkpoints.
Staff development and management: Build team competency and deepen specialisation of ISTU staff for all systems deployed in ICA Checkpoints including ICT, non-ICT, B&I and Platform systems through sharing best practices, knowledge sharing and relevant staff training/courses.
Manage staff morale and team performance; manage and review staff appraisals.
Monitoring and tracking: Lead team to track asset management (right up to disposal after system decommissioning), timelines and budget of contract/license renewals, system upgrades and enhancements and system performance metrics (availability, response time, turnaround time) that impact ICA operations.
Governance: Lead team to ensure systems are in line with prevailing policies and Instruction Manual standards; guide staff papers for management approvals; work with auditors to provide support and investigate audit findings.
Risk management: Lead team in incident reporting, root cause analysis and response planning for prompt resolutions.
Qualifications
Tertiary qualification in Computer Studies, Information Technology, Electronics, Electrical Engineering or equivalent
At least 10 years of Project / System Management experience
5 years of staff management experience
Positive and can-do attitude
Ability to cope with heavy workload and demonstrate integrity
Good interpersonal, verbal, presentation and written communication skills
Excellent stakeholder management skills
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Government Administration
Referrals increase your chances of interviewing at HTX (Home Team Science & Technology Agency) by 2x. Get notified about new Head of Operations jobs in Singapore, Singapore.
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

  • Head, ISTU, Immigration

    1 day ago

    Singapore Ministry of Defence Singapore Full time $90,000 - $120,000 per year

    Home Team Science and Technology Agency (HTX)Permanent/ContractClosing in 2 day(s)What the role isThe jobholder supports the Deputy Director (Border Security), Immigration & Checkpoints, by serving as the point-of-contact to coordinate with other teams, people manager and lead on all operation, project management and governance matters related to all systems...

  • Head, ISTU, Immigration

    1 day ago

    Singapore Home Team Science and Technology Agency Full time $90,000 - $120,000 per year

    What you will be working on:What we are looking for: Tertiary qualification in Computer Studies, Information Technology, Electronics, Electrical Engineering or equivalent • At least 10 years of Project / System Management experience • 5 years of staff management experience • Positive and can-do attitude • Ability to cope with heavy workload and...

  • Operational Systems Manager

    2 days ago

    Singapore beBeeOperations Full time $120,000 - $180,000

    The role of Head of Operations is a key position within the Immigration and Checkpoints agency. The jobholder will support the Deputy Director in coordinating with other teams, managing staff, and overseeing all operations, project management, and governance matters related to systems at various checkpoints.As a point of contact, you will facilitate seamless...

  • Senior Executive

    4 days ago

    Singapore MHA - Immigration & Checkpoints Authority (ICA) Full time

    What the role is: The jobholder will assist the Head of Infrastructure Planning and Services in managing daily building matters, providing support and expertise on Building Owner/Estate matters, and undertaking forward infrastructure planning. This is to ensure that ICAB and the former ELD Training Centre continue to operate effectively and efficiently....

  • Senior Executive

    1 week ago

    Singapore MHA - Immigration & Checkpoints Authority (ICA) Full time

    What the role is: The jobholder will assist the Head of Infrastructure Planning and Services in managing daily building matters, providing support and expertise on Building Owner/Estate matters, and undertaking forward infrastructure planning. This is to ensure that ICAB and the former ELD Training Centre continue to operate effectively and efficiently....

  • Senior Operations Specialist

    4 days ago

    Singapore beBeeManagement Full time $90,000 - $120,000

    Head of OperationsThe Head of Operations plays a pivotal role in ensuring seamless integration of all systems across various checkpoints. This includes coordinating with internal and external teams to facilitate smooth operations, project management, and governance.As the primary point-of-contact for ICA, this role oversees all systems within the...

  • PR Citizenship Application Filing Specialist

    6 days ago

    Singapore EPICA IMMIGRATION PTE. LTD. Full time

    Position: PR & Citizenship Application Filing Specialist Location: Jurong East, Singapore (Singapore Office)Reporting to: Head of Operations Company Overview Epica Immigration is a leading Singapore‐based consultancy helping clients secure Permanent Residency and Citizenship with confidence. We pride ourselves on accuracy, efficiency, and exceptional...

  • PR Citizenship Application Filing Specialist

    7 days ago

    Singapore EPICA IMMIGRATION PTE. LTD. Full time

    Position: PR & Citizenship Application Filing SpecialistLocation: Jurong East, Singapore (Singapore Office)Reporting to: Head of OperationsCompany Overview Epica Immigration is a leading Singapore‐based consultancy helping clients secure Permanent Residency and Citizenship with confidence. We pride ourselves on accuracy, efficiency, and exceptional...

  • Head of Physics

    6 days ago

    Singapore TeachBack Full time

    Head of Physics | Oxted School, Surrey, EnglandWe are seeking a passionate, dedicated, motivated and innovative Head of Physics to join Oxted School. Start date: Easter 2025 or earlier if available. You will be an inspirational teacher with the ability to create a nurturing learning environment and a commitment to bringing out the best in every student.We...

  • Head of Physics

    5 days ago

    Singapore TeachBack Full time

    Head of Physics | Oxted School, Surrey, England We are seeking a passionate, dedicated, motivated and innovative Head of Physics to join Oxted School. Start date: Easter 2025 or earlier if available. You will be an inspirational teacher with the ability to create a nurturing learning environment and a commitment to bringing out the best in every student. We...