IT Channels, Client Lifecycle
4 days ago
Job Description - IT Channels, Client Lifecycle & Compliance Test Manager (AVP) (240001V0)
IT Channels, Client Lifecycle & Compliance Test Manager (AVP) - (240001V0)
Responsibilities
Manage Channels, Client Lifecycle & Compliance testing across the platform.
Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope, and coverage.
Onboard new test resources and ensure appropriate planning is done.
Manage testing vendor team and handle statement of work.
Support testing team throughout test cases design and execution of test cases.
Review test scenario and test cases created.
Coordinate with various teams to ensure testing schedule and deadlines are met.
Review deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression, and performance testing.
Monitor progress of test execution to ensure meeting testing timeline.
Ensure all testing deliverables are met and the OCBC procedures and processes are adhered to.
Conduct Defect management meetings with development vendors/internal teams and UAT users.
Solution upcoming projects to provide the testing cost for those initiatives.
Planning, monitoring, and control of all testing activities and tasks.
Qualifications
Proven working experience in test delivery with 10+ years of relevant experience in banking and finance, with 5+ years of Test Management experience.
Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST.
Skillset
Domain and Product Knowledge
Extensive working knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
Comprehensive knowledge on MSCRM is required.
Extensive knowledge on Digital Channel implementation (Web and Mobile) for Front Office users, IAM users, and Clients.
Comprehensive knowledge on Client Reporting and Regulatory Reporting.
Good knowledge of SDLC processes, testing methodology, and different types of testing.
Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST.
Familiarity with testing tools such as JIRA, Confluence, etc.
Experience in a wide variety of testing efforts, techniques, and tools.
Good vendor management skills and proven experience in stakeholder management.
Experience in resource management and leading the team.
Excellent communication (spoken and written) skills, able to work independently and as a team player.
Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus.
Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.
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