Client Lifecycle Management

4 weeks ago

Singapore BANK OF SINGAPORE LIMITED Full time
Roles & Responsibilities

Bank of Singapore opens doors to new opportunities.


Start your career with Bank of Singapore as a Client Lifecycle Management (CLM) Business Programme Manager


At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programs that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive, and the will to succeed, rise to the challenge today


Platforms and Transformation (“P&T”) is the team responsible under BOS Global COO (“GCOO”) to build and manage strategic programme for Bank of Singapore. The team is responsible for strategic initiatives including the Client Lifecycle Management (CLM) Programme, Group Wealth Platform Programme. The team is also in charge of financial markets and client data as well as the Agile practice at BOS.


Reporting to the Head of P&T Management Office, the CLM Business Programme Manager will oversee the end-to-end execution of Client Lifecycle Management programme. This programme will enhance the lifecycle of client engagement, ensuring compliance, enhancing the client experience, and driving operational efficiency. This role requires a strategic thinker with strong project management skills and a deep understanding of client lifecycle management processes.


Main Duties:


Role and Responsibilities

Programme Leadership:

  • Implement the Target Operating Model of Client Lifecycle Management (CLM) and lead cross-functional teams to ensure the successful execution of CLM initiatives and system implementation
  • Establish and maintain key programme level artefacts to monitor delivery progress
  • Coordinate the preparation of material for, and facilitate the CLM Programme Steering Committee
  • Manage implementation planning – giving consideration to technical go live, data migration, business rollout and process transition

Project Management:

  • Manage multiple initiatives and project phases simultaneously, ensuring they are delivered on time, within scope, and within budget
  • Utilise project management methodologies to track progress, manage risks, and report on status

Stakeholder Engagement:

  • Build and maintain strong relationships with internal and external stakeholders, including project sponsors, consultants, project managers and internal project teams
  • Facilitate communication and collaboration between departments to achieve CLM objectives
  • Collaborate with stakeholders to ensure impediments, risks, and dependencies are escalated and addressed in a timely manner

Performance Monitoring:

  • Maintain key performance indicators (KPIs) to measure the effectiveness of CLM processes
  • Analyse data and feedback to identify areas for improvement and implement changes accordingly


WORK EXPERIENCE, SKILLS, AND EDUCATION REQUIREMENTS

  • Bachelor’s degree in business administration, Finance, or a related field. A master’s degree or relevant certification (e.g., PMP, Six Sigma) is a plus
  • Minimum years of experience in programme or project management, preferably in Client Lifecycle Management or a related field
  • At least 10 years of experience in a Programme Manager role
  • Proven track record of managing complex projects and leading cross-functional teams.
  • Excellent project management skills with proficiency in project management tools (e.g., MS Project, JIRA)
  • Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
  • Analytical mindset with strong problem-solving abilities
  • Ability to work in a fast-paced environment and manage competing priorities

Tell employers what skills you have

Management Skills
Leadership
Interpersonal Skills
Rollout
Wealth
Agile
Administration
MS Project
Stakeholder Engagement
Data Migration
Compliance
Project Management
JIRA
CRM programmes
PMP
Six Sigma
Change programme

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