Marine Generator Specialist

2 weeks ago

Singapore beBeeFieldService Full time

Job Description

We are seeking a skilled Field Service Engineer to join our team. As a key member of our operations, you will be responsible for commissioning, troubleshooting and repairing marine generators.

The ideal candidate will have hands-on experience with assembly and repair of marine generators, as well as familiarity with marine electronics and automation systems.

  • Standby support and emergency call for customer support.
  • Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
  • Generate a service report to customer in a systematic manner.
  • Investigate and handle all customers' complaints related to product failures.
  • Investigates root causes of failures and recommend solutions.
  • Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
  • Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
  • Develop service training material, ensures all technical and training documents are up-to-date and organized.
  • Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Requirements

  • Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
  • This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
  • Candidates with equivalent professional background will be considered
  • Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Benefits

Our company offers competitive salary range and comprehensive benefits package, including 13th month and transport allowance.

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