Technology Operations Manager

5 days ago

Singapore beBeeSystem Full time

System Operations Specialist

The System Operations Specialist plays a vital role in managing daily technology operations.

This position involves maintaining and improving IT infrastructure, troubleshooting technical issues, and supporting various initiatives across multiple locations.

The role requires hands-on experience in system management, problem resolution, and ensuring technology enhances operational efficiency and guest satisfaction.

  • IT Operations & Support:
    • Oversee the daily performance of IT systems, including network, server, and storage maintenance across properties.
    • Provide technical assistance to staff and corporate employees, ensuring swift issue resolution.
    • Maintain and update IT systems to enhance efficiency and security.
  • Project Assistance:
    • Support upgrades, including enhancements to Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
    • Work closely with relevant teams to ensure timely and effective project execution.
  • Cybersecurity & Compliance:
    • Help implement security protocols to protect IT systems from cyber threats.
    • Assist in security audits and vulnerability assessments to ensure compliance with industry regulations.
  • Infrastructure Maintenance:
    • Contribute to configuring, maintaining, and monitoring IT infrastructure, including cloud solutions, networks, and servers.
    • Ensure system reliability through regular backups, patch updates, and performance monitoring.
  • Troubleshooting & Technical Support:
    • Serve as the first line of support for technical concerns, resolving issues effectively and escalating when necessary.
    • Collaborate with IT teams and vendors to address hardware and software problems.
  • Vendor Coordination:
    • Assist in managing vendor relationships, service providers, and contractors for IT solutions.
    • Help evaluate new technology options to enhance existing systems.
  • Documentation & Reporting:
    • Maintain comprehensive documentation of IT systems, configurations, and troubleshooting procedures.
    • Prepare regular reports on system performance, incidents, and project progress.

Key Responsibilities:

As a System Operations Specialist, you will be responsible for:

  • Managing daily IT operations and ensuring smooth system performance.
  • Providing technical assistance to staff and corporate employees.
  • Maintaining and updating IT systems to enhance efficiency and security.
  • Supporting upgrades and enhancements to Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
  • Ensuring system reliability through regular backups, patch updates, and performance monitoring.

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