Technology Operations Manager

7 days ago

Singapore beBeeTechnical Full time $90,000 - $120,000
Job Summary

We are seeking a seasoned Technology Support Lead to oversee the operational stability, availability, and performance of our production services. This role requires critical thinking, leadership skills, and a proactive approach to ensuring a seamless user experience.

Main Responsibilities:

  • Lead tech support teams to deliver end-to-end application and infrastructure services for business operations.
  • Assess issue impact, determine priority, and seek rapid solutions or workarounds for every incident.
  • Investigate raised issues by researching similar incidents, learning data models, and checking logs.
  • Troubleshoot application problems using technology skills and collaborate with partner teams for resolution.
  • Leverage analytics and reporting tools to identify issue trends and propose solutions.
  • Document inquiries, troubleshooting steps, and resolutions to share knowledge with the team.
  • Owning issues fully, escalate to support and SRE teams when necessary, and ensure resolution.
  • Update users on issue impact and remediation progress, and follow up with development teams for defects.
  • Organize meetings with users to understand challenges in using technology services.
  • Provide feedback and reports to tech teams and product owners, helping prioritize fixes and liaising with end-users.
Requirements
  • Bachelor's Degree in Computer Science, Cybersecurity, Data Science, or related disciplines.
  • Minimum 5+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
  • Manage applications or infrastructure in large-scale environments, both on premises and public cloud.
  • Lead tech support teams with proven experience in team management.
  • Utilize observability and monitoring tools and techniques proficiently.
  • Foster a customer-centric mindset with a proactive approach.
  • Demonstrate discipline, process orientation, and strong attention to detail.
  • Exhibit outstanding ownership, dedication, and accountability in all responsibilities.
  • Apply analytical, validation, and data reporting skills to solve problems.
  • Leverage knowledge of banking products, programming languages, ticketing systems, and change management practices.
Key Skills
  • Leadership
  • Remediation
  • Change Management
  • Data Center
  • Critical Thinking
  • Knowledge Management
  • Achieving Results
  • Information Technology
  • People Development
  • Cultural Diversity
  • Operating Systems
  • Business Services
  • Team Player
  • System Deployment
  • Team Work
About the Role

This is an exciting opportunity to take on a leadership role and contribute to the success of our organization. If you have a passion for technology and leadership, we encourage you to apply.

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