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Manager (Operations Technology)

3 weeks ago

Singapore Ministry of Health Full time

The incumbent will support the Assistant Director, Operations Technology in the design, control and management of the technical process and operational integrity for the task force; working in close collaboration with the task groups stakeholders.

**Responsibilities**
- Reinforce the design of solutioning to improve operational efficiencies at task group level to optimize the use of technology.
- Streamline the operational aspects of the technical processes to ensure smooth running of projects and day-to-day Business as Usual (BAU) operations that it supports. Provide support and guidance for urgent technical issues when necessary.
- Support the Assistant Director of Operations Technology to set operational goals for the Ops Tech team as well as implement action plans to achieve objectives.
- Be in consultation with the stakeholders in the task group to capture all user requirements, conduct user reviews and coordinate user acceptance tests (UAT) as well as to run stakeholder agreement/review meetings.
- Assess the operational performance with the use of statistics and propose recommendations that may provide a value-add to the various task groups.
- To work with key stakeholders to review system downtime such as Open Government Products (OGP) and any other external vendors.
- Ensure that project timelines and deliverables are met and completed within the stipulated deadline.
- To partner with the training team in organizing training/briefing for team members when deploying new features or systems. Delivery of training/briefing will be conducted by the incumbent, in the absence of the training team.
- Review performance of projects and initiatives by reviewing related data and make appropriate recommendations where needed.
- Produce and present to the management any required periodic reports.
- Maintain good relationship with key stakeholders and users as well as vendors engaged in any project.
- Work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

**Requirements**:

- Tertiary education in Information Technology with relevant experience in driving IT service delivery is preferred.
- Strong analytical and problem-solving skills, combined with ability to propose quick resolutions to problems/issues.
- Familiarity with system design, documentation, coding and prior experience with Design Thinking and Agile, including UI/UX would be a plus.
- Meticulous with strong attention to details, able to multi-task and undertake pressure in a fast-paced environment.
- Strong interpersonal engagement with effective verbal and communication skills.
- Strong service mindset with attention to details.
- Demonstrates self-motivation, self-confidence, flexibility, adaptability, and open-mindedness.
- Operates well independently as well as in a team.
- Able to work a flexible schedule that includes weekends and public holidays where required.