Digital Product
7 days ago
Role Summary : The Digital Product & Development Manager oversees the development, maintenance, and enhancement of key digital platforms (e.g., Tourix, Travel NDC, website revamp), managing both external vendors and internal development teams. This role ensures that digital initiatives are aligned with the agency’s strategic goals, completed on schedule, and meet high-quality standards.
Key Responsibilities :
Vendor and Internal Team Management :Act as the primary liaison with external vendors, clearly defining project scope, timelines, and expectations.
Coordinate with internal development teams, whether local or remote, to ensure resources are allocated effectively and development aligns with project requirements.
Foster collaboration between external and internal teams, promoting clear communication and minimizing overlap or delays.
Project Management :Develop and oversee project plans, balancing priorities between in-house and outsourced teams to ensure timelines are met and milestones achieved.
Coordinate cross-functional input from marketing, operations, and other departments to ensure alignment with business objectives.
Monitor budget, timelines, and resource allocation, making adjustments as needed to accommodate changes in project scope or unexpected challenges.
Requirements Gathering and Product Design :Collaborate with stakeholders to understand business needs, translating them into technical requirements for internal teams and vendors.
Lead product design sessions, involving stakeholders to align on functionality, user experience, and key product features.
Quality Assurance and Testing :Coordinate user acceptance testing (UAT) across internal and external teams, ensuring that deliverables meet performance standards and business goals.
Implement feedback loops for post-launch improvements, working with internal or external resources to prioritize enhancements.
Documentation and Knowledge Sharing :Develop and maintain detailed documentation for each platform to support onboarding, training, and ongoing maintenance.
Establish knowledge-sharing practices between vendors and internal teams to promote continuous learning and integration of best practices.
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