
End User Computing
1 week ago
JD 1: Deskside Engineer
Role: Deskside Support Engineer
Required Technical Skill Set: Laptop and Printer Troubleshooting skills
Desired Experience Range: 4+ Years of Experience
Location of Requirement: Singapore
Support Window: 15*7
Must-Have
• Windows 11 Operating system knowledge, Troubleshooting hardware and software related issues.
• System Administration
• Laptop/Desktop operating system deployment
• Printer configuration
• Software Installation
• Laptop hardware issues
• Proactive Health check
• Handling Priority and VIP customers
• Asset Management
• Ticket handling for various laptop desktop issues like Outlook, Teams, inbuild applications
• Co-ordinating with application support and network tower wherever required
• Supporting offshore and onsite team along with supplier co-ordination
Good-to-Have
• MAC OS knowledge and troubleshooting.
• VMWare Workspace One experience
• Software distribution and Patch management
• Manage and administer client health, including the process of getting clients healthy.
• Perform general administration and troubleshooting.
• Understanding of application packaging and scripting
• Experience with PowerShell
Responsibilities
• 15x7 support required, with coverage from multiple site locations across Singapore, involving monthly rotational shifts by location and schedule.
JD 2: Deskside Lead
Role: Deskside Lead
Required Technical Skill Set: End User Computing Leading Experience
Desired Experience Range: 7+ Years of Experience
Location of Requirement: Singapore
Must-Have
• Oversee all Deskside (EUC) and RDS support activities across Windows 10/11, macOS, corporate mobile devides, IPAD's and BYOD devices.
• Supervise device onboarding, Workspace ONE UEM operations (app deployment, patching, compliance), and device cleanup.
• Perform and delegate tasks related to AD cleanup, device lifecycle management, and MFA (Microsoft Authenticator) administration.
• Support and escalate issues related to Office 365 apps, network connectivity, Zscaler VPN, and Sentinel One antivirus.
• Oversee printer configuration, basic network printer troubleshooting, and hardware lifecycle activities (imaging, setup, asset tagging).
• Coordinate internal app issue resolution with vendors and application teams.
• Lead a combined onsite deskside engineers (15/7 support) and RDS support team(24/7 support) (~10 to 20 member team)- managing rosters, availability, workload, and escalations.
• Provide technical mentoring, performance feedback, and ensure high-quality support delivery.
• Act as the escalation point for critical user incidents and VIP support needs.
• Attend regular customer meetings (weekly/monthly) to present reports, review SLAs, address concerns, and drive service improvements.
• Work with vendors on need basis like HP, Microsoft, Dell and so on, for speedy resolution from vendor
• Collaborate with cross-functional teams including Network, Server, AD, Citrix, and Application Support for integrated issue resolution and project execution.
• Monitor and report on key metrics such as SLA compliance, patch status, device health, and license usage.
• Maintain and update SOPs, knowledge base articles, asset records, and operational procedures.
• Ensure adherence to IT policies, security standards, and audit requirements.
• Ensure team adheres to SOP
Good-to-Have
• Experience in MAC Device Support
• Mobile Device Management and Administration
• Knowledge on supporting Citrix and Servers
• Software distribution and image management
• Experience with PowerShell
JD 3: Mobile Device Management (MDM) Administrator
Role: Mobile Device Management Administrator
Required Technical Skill Set: VMWare Workspace One
Desired Experience Range: 4-7 Years of Experience
Location of Requirement: Singapore
Must-Have
• Administering, Monitoring and management of VMWare Workspace One MDM Portal
• Experience in managing the Omnissa UAG environment and centrally manage all end point devices
• Deploying and Configuring Store applications for Windows, Apple, iOS and Android.
• Deploying and managing Office apps, LOB apps, Weblinks, store apps through Workspace One.
• MDM authority Provisioning, Role Based Access control management.
• Active Directory groups and users management
• Mobile Device Management and Mobile Application Management through Vmware Workspace One
• Win10 Autopilot enrollment, DATP, monitoring and compliance.
• Non-compliant device retirement, house keeping activities, end user communication assistance, etc.
• Managing and configuring Security policies, configuration profile policies, restriction policies, etc.
• Preparation of device compliance report and improve the compliance percentage month on month basis.
• Improve quality of services, using trend analysis and improve compliance using exceptional methodology.
• Acting as an interface between the client and MDM system.
• Identify the issue by interpreting and design a resolution based on product knowledge and features.
• Knowledge of Android Enterprise, DEP, Autopilot, Mac Management, etc.
Good-to-Have
• Software distribution and Patch management
• Manage and administer client health, including the process of getting clients healthy.
• Perform general administration and troubleshooting.
• Understanding of application packaging and scripting
• Experience with PowerShell
Responsibility of / Expectations from the Role
1 End to end Device and Applications management
2 Troubleshooting day to day end users' issues with iOS, Android, Mac and Windows 10
3 Configuring security policies, profiles, compliance, etc.
4 Software updates and patch Management
5 Required to work in 24*7 support model
6 Coordination with vendor, various teams for operational activities.
7 Device Compliance management
8 Knowledge of ADMX and deployment
9 Testing of Build on customer provided assets from compatibility perspective
10 Testing of Build against customer SOE.
11 Application and Device life cycle Management
12 Responsible for collating & sending daily work reports and records of all work types received and completed
13 Conduct training and session with Team
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