Sr Customer Service Specialist

7 days ago

Singapore Brenntag Full time

Join to apply for the Sr Customer Service Specialist role at Brenntag . Position Summary The Customer Care Specialist is responsible for order management until fulfillment and responding to customer inquiries via email, phone, or face-to-face in a swift manner. They will serve as the contact point for internal and external customers, coordinate and collaborate on all customer orders promptly and efficiently. Ensure all deliveries are properly communicated to all parties, coordinate with Logistics/3rd parties for seamless deliveries, and handle customer inquiries, complaints, and feedback promptly to achieve high customer satisfaction. Responsibilities and Duties: Process orders and ensure timely and accurate fulfillment and delivery. Acknowledge customer emails regarding queries, feedback, or orders within one working day. Follow up with customers to ensure satisfaction and identify future requirements. Investigate and resolve customer complaints/feedback, escalating to senior staff as needed, while working with Regulatory & QSHE teams independently. Ensure the availability of certificates of analysis/compliance and apply inspection statuses. Prepare and disseminate customer reports timely and accurately. Maintain sales data and customer contact database. Keep organized filing and retrieval systems for easy access to documents. Adhere to management systems and standard operating procedures consistently. Participate in continuous process improvement projects as needed. Ensure compliance with safety rules and measures as per WSH Risk Assessment. Participate in safety and environmental protection practices, including the use of PPE and pollution prevention. Perform other duties as assigned. Knowledge and Skills Requirements: Minimum GCE 'O' level or Diploma. At least 2 years of relevant industry experience for senior roles. Effective communication skills, attentive listening, and teamwork. Well-mannered, empathetic, approachable, disciplined. Calm and patient, especially in complex situations. Ability to react well under pressure in a changing environment. Proficiency in Microsoft Office. Adherence to company policies, confidentiality, and professional conduct. Additional Details: Seniority Level: Mid-Senior level Employment Type: Full-time Industry: Chemical Manufacturing #J-18808-Ljbffr

  • Sr Customer Service Specialist

    2 days ago

    Singapore Brenntag Full time

    **SR CUSTOMER SERVICE SPECIALIST**: Our team in **Singapore** currently has an opening for a **Sr Customer Service Specialist** **YOUR ROLE & RESPONSIBILITIES**: **Position Summary** **Responsibilities and Duties**: - Focus on order processing, order fulfillment till delivery in promptly and accurately manner. - Follow up with customers to ensure high...

  • Sr Customer Training Specialist

    2 weeks ago

    Singapore Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Sr Integrated Marketing Specialist

    4 days ago

    Singapore Bell Textron Inc. Full time

    **Sr Integrated Marketing Specialist** **Description** We're more than aviation experts, we're pioneers. We challenge what's possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you. **Sr Integrated Marketing Specialist** Bell Flight has an...

  • Assistant Port Ecosystem Executive

    4 days ago

    Singapore Customer Service Full time $42,000 - $90,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Sr. AI Solutions Sales Specialist

    3 days ago

    Singapore Lenovo Full time

    Join to apply for the Sr. AI Solutions Sales Specialist role at Lenovo We are Lenovo, a global technology powerhouse with a revenue of US$69 billion and serving millions of customers worldwide. We are focused on delivering Smarter Technology for All and building a more equitable, trustworthy, and smarter future through AI-enabled, AI-ready, and AI-optimized...

  • Sr. Customer Success Manager

    2 weeks ago

    Singapore Visier Solutions Inc Full time

    **Visier gives organizations a Workforce AI Edge**: a set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate the productivity of their employees, and win by adapting to change faster.** We're a global leader in AI-powered people analytics, workforce planning, and compensation management solutions.**All...

  • Sr Service Delivery Manager

    2 weeks ago

    Singapore Central Business Solutions, Inc Full time

    Sr Services Delivery Manager APAC The Sr Services Delivery Manager is a key member of our APAC Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts....

  • Sr Customer Service Specialist

    4 days ago

    Singapore / Singapore / Greenwich Dr Brenntag Full time $40,000 - $80,000 per year

    Position SummaryThe Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in swiftly manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer's order promptly and efficiently. Ensure all deliveries to...

  • Customer Service Specialist

    10 hours ago

    Singapore CROWN COFFEE PTE. LTD. Full time

    Position Summary: We are currently seeking a Customer Support Specialist to provide technical assistance to our customers in using our products and services. The responsibilities of the Customer Support Specialist include addressing customer queries, offering solutions, and guiding users through product features and functionalities. Effective communication...

  • Specialist, Customer Service

    2 weeks ago

    Singapore Silicon Box Full time

    Position Summary The Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as