Sr Customer Training Specialist

4 days ago

Singapore Aspen Technology Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Success organization, the Sr Customer Training Specialist is responsible for coordination and administration of training classes for APAC region. The Senior Customer Training Specialist manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Your Impact
- Schedule training classes
- Maintain current and accurate data and statuses for all Training Class and Student Registration records
- Capture accurate and complete information in our Customer Relationship Management (CRM) system
- Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
- Provide a high level of customer service to external and internal customers
- Prepare and distribute class status reports to the management team
- Prepare proposals to sell training classes
- Manage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start
- Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.
- Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
- Invoice students accurately and in a timely manner
- Participate in other business improvement projects and assignments as required
- Interact with customers directly through chat or phone.
- Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.

What You'll Need
- Min 2 years of experience working in a customer facing role in a fast-paced high-tech environment
- Proficiency to speak, read & write Chinese, Japanese or Korean is ideal.
- University Degree is preferred. Business or marketing background will be helpful
- Proficient with Microsoft Office
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Self-discipline and motivation to produce results with mínimal supervision
- Strong attention to details and demonstrated ability to manage multiple priorities
- Ability to work within deadlines. Excellent planning, time management, organizational skills
- Strong analytical, problem solving and creative thinking skills

  • Sr. QA Specialist – RSC

    1 week ago

    Singapore CooperCompanies Full time $80,000 - $120,000 per year

    As the CVI owner, the Sr. QA Specialist – RSC guarantees that the CooperVision Regional Service Center adheres to both global and regional quality management requirements. This encompasses overseeing the quality management system (QMS) to ensure compliance with Medical Device Regulations (MDR), the Medical Device Single Audit Program (MDSAP), Good...

  • Sr. Customer Success Manager

    3 days ago

    Singapore Visier Solutions Inc Full time

    **Visier gives organizations a Workforce AI Edge**: a set of AI-powered capabilities that help leaders understand the relationship between people and work, elevate the productivity of their employees, and win by adapting to change faster.** We're a global leader in AI-powered people analytics, workforce planning, and compensation management solutions.**All...

  • SR Clinical Sales Specialist, AFib

    5 days ago

    Singapore Boston Scientific Full time

    Join to apply for the SR Clinical Sales Specialist, EP role at Boston Scientific Additional Locations: N/A At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools,...

  • Customer Training Specialist

    1 day ago

    Central Singapore BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Training Executive

    1 week ago

    Singapore @ASK Training Full time

    Training Executive We are seeking a dynamic and motivated individual to join our team as a Training Executive. As a Training Executive, you will play a crucial role in ensuring the effective delivery of our training programs and services. You will work closely with our trainers, students, and clients to coordinate training activities and provide exceptional...

  • Sr/ Customer Support Associate

    1 week ago

    Singapore Tan Tock Seng Hospital Full time

    Sr/ Customer Support Associate (Appointment & Contact Centre)Institution: Tan Tock Seng Hospital Family Group: Ancillary Working in TTSH's Appointment and Contact Centre, you will be required to: Responsibilities Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)Coordinate medical appointments across various...

  • Sr Specialist, Customer Success Mgt

    3 days ago

    Central Singapore paypal Full time

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Electronics Sourcing Specialist

    3 days ago

    Singapore Gotech International Pte. Ltd Full time

    Position: Sr. / Sourcing specialist **Responsibilities** Sr. / Sourcing specialist roles including: - Sourcing/procurement; experience required in purchasing electronic components and commodities (memory/CPU/storage) - Identification and qualification of potential suppliers - Identification of qualified materials using online, internal and external...

  • Sr. Marketing Specialist | Remote $70/hr

    1 week ago

    Singapore Mercor Full time

    Sr. Marketing Specialist | Remote $70/hr Join to apply for the Sr. Marketing Specialist | Remote $70/hr role at Mercor . 2 days ago. Be among the first 25 applicants. This range is provided by Mercor. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50/hr - $70/hr Direct message the job...

  • Sr. HR Specialist

    6 days ago

    Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands and 900+ retailers globally with almost a decade of experience in AI and Computer Vision. To help us build upon our success, we are seeking a **HR Specialist (Sr) **with a strong passion towards people development and engagement. The position reports to the...