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Customer Support Associate

2 weeks ago

Singapore beBeeCustomerService Full time

Job Title: Customer Support Associate

As a customer support associate, you will be responsible for delivering exceptional service to our clients. Your primary goal is to provide timely and effective solutions to their queries.

The ideal candidate should possess excellent communication skills, both written and verbal. He or she should be able to work independently with minimal supervision, handling multiple tasks simultaneously while maintaining a high level of productivity.

We are looking for a team player who can utilize software such as QuickBooks and Google Calendar to manage customer data and appointments. The successful candidate should have proficiency in Microsoft Office and Excel, as well as analytical skills.

Key Responsibilities:

  • Answer customer enquiries via various channels, including phone calls and emails.
  • Allocate customer bookings to our operation team based on their schedule.

Required Skills and Qualifications:

  • Multitasking: Ability to handle multiple tasks simultaneously while maintaining a high level of productivity.
  • Software proficiency: Familiarity with Microsoft Office, Microsoft Excel, and other relevant tools.
  • Excellent communication skills: Ability to communicate effectively and politely with customers via various channels.
  • Independence: Ability to work independently with minimal supervision.

Benefits:

This role offers a competitive salary and benefits package. We also provide opportunities for professional growth and development, allowing you to enhance your skills and knowledge.

Others:

We value diversity and inclusion in the workplace. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.